Return and Refund Policy

Updated on 2024-04-29

Definitions and key terms

To help explain things as clearly as possible in this Return and Refund Policy, whenever any of these terms are referred to, they are strictly defined as:

  • Cookie: A small amount of data generated by a website and stored by your web browser. It is used to identify your browser, provide analytics, remember information about you, such as your language preference or login information.
  • Company: when this policy mentions “Company”, “we”, “us”, “us” or “our”, it refers to Montana Beach, which is responsible for your information under this Return and Refund Policy.
  • Platform: Internet website, web application or public-facing digital application of Montana Beach.
  • Customer: refers to the company, organization or person who registers to use the Montana Beach Service to manage relationships with its consumers or service users.
  • Device: any device connected to the Internet, such as a phone, tablet, computer or any other device that can be used to visit Montana Beach and use the services.
  • Service: refers to the service provided by Montana Beach as described in the relative terms (if available) and in this platform.
  • Website: the Playa de Montana website, which can be accessed through this URL:
  • You: a person or entity that is registered with Montana Beach to use the Services.


Return and Refund Policy

Thank you for shopping at Montana Beach. We appreciate the fact that you enjoy buying the things we build. We also want to make sure you have a rewarding experience as you browse, evaluate and purchase our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Montana Beach. We will be as brief as our lawyers allow. The main thing to remember is that by placing an order or making a purchase from Montana Beach, you agree to the terms set forth below along with the Montana Beach Privacy Policy.

If there are any problems with the product you purchased, or if you are not satisfied with it, you will not be able to issue a refund for your item.


At Montana Beach we are committed to serving our customers with the best products. Each and every product you choose is thoroughly inspected, checked for defects and packaged with the utmost care. We do this to make sure you fall in love with our products.

Unfortunately, there are times when we may not have the products you choose in stock or we may have some problems with our inventory and quality control. In such cases, we may have to cancel your order. You will be informed about this in advance so that you do not have to worry unnecessarily about your order. If you have purchased by online payment (not cash on delivery), you will be refunded once our team confirms your order.

We perform a thorough quality control before processing the ordered item. We take utmost care in packing the product. At the same time, we make sure that the packaging is good so that the items are not damaged during transportation. Please note that Montana Beach is not responsible for any damage caused to the items during transit or transportation.

We follow certain policies to ensure transparency, efficiency and quality customer service:

  • We do NOT allow returns of products sold, online or in stores.
  • We DO NOT accept returned products, as we believe that customers should get the best quality products.
  • NO refunds are given for any purchase made, whether online or in a retail store.
  • We do NOT encourage exchanges of our products.
  • We do NOT participate in the resale of used products and discourage the same, because we cannot guarantee the best quality products for our customers.

For international orders:

  • We do NOT accept returns or exchanges.
  • If you cancel the order before we process it and send it for shipment, a refund may be processed. Orders usually take 1-2 days to process before shipping.
  • Orders already in shipment cannot be returned, cancelled or refunded.
  • If you have any problems, please contact our support team immediately.

Your consent


By using our platform, registering an account or making a purchase, you hereby accept our Return and Refund Policy and agree to its terms.


Changes to our Return and Refund Policy

We may update, amend or make changes to this document to accurately reflect our Service and our policies. Unless otherwise required by law, those changes will be prominently posted here. Thereafter, if you continue to use the Service, you will be subject to the updated Return and Refund Policy. If you do not wish to accept this or any updated Return and Refund Policy, you may delete your account.

Contact us at

If for any reason you are not completely satisfied with any of the goods or services we provide, please feel free to contact us and we will discuss any of the problems you are experiencing with our product.

  • Via
  • Through the telephone number: +57 350 251 251 7722
  • Through this link:
  • Through this address: Bogotá, Colombia

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